Question 1

Which vehicles are compatible with the Rheidon Chargers?

Accepted Answer

Rheidon Chargers are compatible with most electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) that have a Type 2 charging port. Compatibility is based on the charging port type, not the vehicle brand or model.

Compatible brands include: Tesla, Volkswagen, Audi, BMW, Mercedes-Benz, Ford, Volvo, Hyundai, Kia, BYD, Cupra, Peugeot, Citroën, Renault, Nissan, Smart, Opel, Fiat, MG, Dacia, and many others.

Question 2

Compatible for Colombia 110V?

Accepted Answer

Unfortunately, our chargers are not currently compatible with Colombia's 110V standard due to voltage and plug type differences. However, we are evaluating the possibility of developing adapted versions for your region in the future.

Question 3

Compatible with Green Up reinforced sockets by Legrand?

Accepted Answer

Yes, our Schuko plug is compatible with Green Up reinforced AC sockets manufactured by Legrand.

Question 4

Cable length of WB500-11K wallbox?

Accepted Answer

The WB500-11K wallbox comes with:
• 1.5m input cable (from power source to wallbox)
• 6m output cable (from wallbox to vehicle connector)

Question 5

Do Rheidon Chargers remember current settings after power loss?

Accepted Answer

Yes and no. The charger remembers the current level setting after a power loss, but delayed charging settings will need to be reset manually.

Question 6

What is the Maximum cable length available for PC200-3k6

Accepted Answer

The PC200-3K6 currently has a total cable length of 7.5m, consisting of:
• 1.2m input cable
• 6m output cable
• Control unit

We are planning to offer 10m and 15m versions in the future.

Question 7

Does PC200-3k6 have load balancing?

Accepted Answer

No, the PC200-3K6 does not currently support load balancing. However, it safely delivers up to 16A / 3.6 kW in most homes with a proper electrical setup.

We are working on integrating our AC500 smart load balancer into more products, including the PC series, to enable advanced load management in future releases.

Question 8

How does temperature measurement work on the plug?

Accepted Answer

The charger uses an NTC (Negative Temperature Coefficient) sensor integrated directly into the Schuko plug. This sensor continuously monitors the plug temperature during charging. If the temperature reaches a critical level, the charger automatically stops charging to prevent damage or safety hazards.

Question 9

Is cable made from TPU (winter suitable)?

Accepted Answer

Yes, the cable is made from TPU (Thermoplastic Polyurethane), which remains flexible even in cold weather. It has been tested to withstand temperatures as low as -30°C and below, making it ideal for winter use.

Question 10

Does it have lightning protection?

Accepted Answer

Yes, all Rheidon Chargers have integrated lightning and overvoltage protection to safeguard both the charger and your vehicle.

Question 11

Wire size needed for Schuko connection up to 16A?

Accepted Answer

The recommended wire sizes for Schuko connections up to 16A are:
• 2.5mm² for exposed cable installations
• 4-6mm² for cables run in conduit
• 10mm² for cables installed in insulated walls

Question 12

Diameter of CEE 32A plug on PC280-7k2?

Accepted Answer

The CEE 32A single-phase plug on the PC280-7K2 has a diameter of 63mm.

Question 13

Can 11kW charger be used single-phase with adapter?

Accepted Answer

While it is technically possible to use an 11kW charger on a single-phase connection with an adapter, we STRONGLY DO NOT RECOMMEND this practice. Using an adapter prevents reliable temperature detection at the connection point and limits fault current monitoring, creating serious safety risks.

Question 14

If using CEE socket with only one phase, which phase to use?

Accepted Answer

We recommend using the L1 phase. As long as the wiring is correct and properly configured, an 11kW device can operate safely in single-phase mode.

Question 15

At what temperature does charging block?

Accepted Answer

Thank you for your question about the charging temperature threshold. This involves specific technical parameters.

Please contact us through the live chat or email us at rheidon@lifud.com to get more infomration.

Question 16

Can all devices be connected with the app?

Accepted Answer

No, only our WiFi-equipped models can connect to the Rheidon+ App. Our portable chargers do not have WiFi capability.

Question 17

Can PC200-3k6 be controlled via app?

Accepted Answer

No, the PC200-3K6 does not currently support app control. You can manually adjust the current directly on the device. We are working on app connectivity for future product upgrades.

Question 18

Can I program start AND end time for charging?

Accepted Answer

Currently, all models in our PC series support delayed charging (you can set a wait time before charging begins), but you cannot program a specific end time for the charging session.

Question 19

Does WB500 time sync automatically?

Accepted Answer

Yes, once the WB500 is bound to your account, it automatically recognizes your time zone and syncs the time. You can also set the time manually via the app or directly on the charger panel.

Question 20

Does WB500 support NTP protocol for automatic time update?

Accepted Answer

Yes, once the charger is bound to your account, it automatically recognizes your time zone and synchronizes. You can also set the time manually through the app or on the charger panel.

Question 21

Do you have mobile charger controllable via app or change amperage?

Accepted Answer

No, we do not currently offer a mobile charger with app control. However, you can manually adjust the current intensity directly on the device.We are working on app connectivity for future product upgrades.

Question 22

Connection stops at "Connecting Your Device to Wi-Fi" screen

Accepted Answer

Please try the following Wi-Fi reset procedure:

1. Hold the RFID card near the reader area until you hear three beeps.

2. Move the card away, then bring it close again until you hear one more beep.

3. The Wi-Fi icon should disappear — this means the Wi-Fi has been reset.

4. Now, try reconnecting to Wi-Fi.

If the issue persists after the reset, please send a short video of the problem to our support team for further assistance. You can find us through the live chat or email us email us at rheidon@lifud.com

Question 23

Wallbox WiFi network not appearing - how to resolve?

Accepted Answer

Please try the following Wi-Fi reset procedure:

1. Hold the RFID card near the reader area until you hear three beeps.

2. Move the card away, then bring it close again until you hear one more beep.

3. The Wi-Fi icon should disappear — this means the Wi-Fi has been reset.

4. Now, try reconnecting to Wi-Fi.

If the issue persists after the reset, please send a short video of the problem to our support team for further assistance. You can find us through the live chat or email us email us at rheidon@lifud.com

Question 24

RFID card authorization issue - one card not working

Accepted Answer

Please check the Authorization Management section in the app to see if both RFID cards are listed. If only one card appears, the other card has been unlinked from your account. If both cards appear but one isn't working, the card may be faulty, and we will send you a replacement if within the 2-year warranty period. Please contact us via live chat or email us at rheidon@lifud.com for the replacement request.

Question 25

Can RFID be fully disabled for home use?

Accepted Answer

Yes, you can fully disable RFID authentication for home use by switching to 'Plug now' mode in the app. This allows charging to start immediately without requiring an RFID card.

Question 26

Do I need electrician for installation?

Accepted Answer

For WB500 wallbox models, we recommend professional installation by a qualified electrician. For our portable PC series chargers, installation is plug-and-play and does not require an electrician.

Question 27

Does charger work with off-peak hours controlled socket?

Accepted Answer

Yes, the charger is compatible with time-controlled sockets. As long as the charger is connected to your EV and the socket has power, charging will start automatically when the socket becomes powered during off-peak hours.

Question 28

How to stop charging before completion?

Accepted Answer

To stop charging before completion, simply stop the charging session from your vehicle's dashboard. Once stopped, the connector will safely release, and you can unplug it from your car.

Question 29

How long does it take to charge to 100%?

Accepted Answer

Charging time to 100% depends on several factors including your vehicle's battery capacity, brand, model, and manufacturing year. To provide you with an accurate estimate, our team would be happy to assist you directly with personalized calculations based on your specific vehicle.Please contact us through the live chat or email us at rheidon@lifud.com to get further assistance.

Question 30

Does PC280-7k2 come with both Schuko and CEE blue cables?

Accepted Answer

The PC280-7K2 allows you to switch between two power levels:
• 3.6kW using the Schuko plug
• 7.2kW using the CEE 32A single-phase blue plug

Question 31

Can I occasionally use PC100-7k2 with Schuko adapter?

Accepted Answer

For safety reasons, we strongly advise against using adapters with the PC100-7K2. The NTC sensor may not reliably detect overheating at the adapter connection point, which could create a fire hazard. Even for occasional use, we do not recommend this practice.

Question 32

Can I use V2L cable to charge EcoFlow 2500W from EV at charging station?

Accepted Answer

Some electric vehicles that support V2L (Vehicle-to-Load) discharge functionality can use our PC280 charger with an extension socket (AC800 accessory) to charge an EcoFlow power station. To confirm compatibility with your specific EV model, please provide us with your vehicle's make and model.Please contact us through the live chat or email us at rheidon@lifud.com to get further assistance.

Question 33

Does my ev support V2L with your Powershare Set?

Accepted Answer

Currently, only a limited number of EV models support the V2L function. You can check whether your vehicle offers this feature by visiting the following database:
🔗 https://ev-database.org/

To ensure your EV is fully compatible with our PowerShare system, please contact us via live chat or email us at rheidon@lifud.com
 — our team will be happy to assist you with the compatibility check.

Question 34

Where to find TüV certificates?

Accepted Answer

You can find our TüV certificates at: https://www.certipedia.com/companies/663220/product_certificates?locale=de

Question 35

Difference between 7.2kW PC280 and 7.2kW PC100 models?

Accepted Answer

The main differences lie in the exterior design, while both models provide similar charging functionality. The PC280-7K2 allows switching between a Schuko plug and a CEE 32A single-phase industrial socket. Additionally, when paired with the AC800 accessory, the PC280-7K2 supports discharge functionality (V2L).

Question 36

How to get 5% discount?

Accepted Answer

You can receive a 5% discount on your first purchase by registering your email address on the rheidon.com website.

Question 37

Why is my 5% discount not showing at checkout?

Accepted Answer

The 5% discount cannot be combined with other promotional codes. Since you've already applied a different discount code to your order, the 5% first-time buyer discount is not available for this purchase. Thank you for your understanding.

Question 38

How to get invoice for order?

Accepted Answer

Your invoice will be sent automatically to your email address after your purchase is completed. If you don't see it in your inbox, please check your spam or junk folder.

If you still cannot find it, contact us and we'll resend the invoice to you immediately.

Question 39

Passed order but still in cart - was I charged twice via PayPal?

Accepted Answer

If your order was successful, you will receive a confirmation email containing a 4-digit order number. Please check both your inbox and spam folder for this email.

If you did not receive a confirmation email, your order was not completed, and you were not charged. You can send us your name and the email address used during checkout, and we'll help verify your payment status.

Question 40

When will V2H compatible wallbox be available?

Accepted Answer

We are planning to launch a V2H (Vehicle-to-Home) compatible wallbox in 2026. A prototype was displayed at Intersolar Munich in 2025. We are currently making adjustments to comply with new regulations coming into effect in 2027. The exact launch timing (H1 or H2 2026) has not yet been finalized.

Question 41

Do cables have energy meter for cost refactoring/billing?

Accepted Answer

This functionality is not currently available, but we are actively developing energy metering capabilities for cost tracking and billing in future product versions.

Question 42

Are there plans for different cable lengths for the PC Series, such as 10m or 15m?

Accepted Answer

Thank you for your interest! Currently, the 7.5 m version of the PC Series is available. Other cable lengths are planned and may be offered in the future.

Question 43

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 44

I never got my order, what to do?

Accepted Answer

Please check your tracking status using your tracking number : https://www.17track.net/enIf there are any unusual updates or no tracking information, contact us immediately with your order number and we'll resolve this quickly - whether that's reshipping or issuing a refund.

Question 45

Where do you ship from?

Accepted Answer

From our warehouse in Germany: August-Borsig-Stra?e 9, 50126 Bergheim, Germany.

Question 46

Which delivery company will bring my order?

Accepted Answer

Standard carriers - DHL, DPD - tracking provided after shipment

Question 47

Do you ship to other countries?

Accepted Answer

Yes, we ship to the following countries: Ireland, Italy, Netherlands, Poland, Austria, Germany, Switzerland, Croatia, Latvia, Luxembourg, Slovakia, Slovenia, Belgium, Lithuania, Norway, Monaco, United States, and France.If you live outside these regions, please contact us. We may have local partners or distributors in your country who can assist you.

Question 48

What is your return policy?

Accepted Answer

You have 14 days from delivery to return items for a full refund. To initiate a return, contact our customer service team at support@rheidon.com first - we'll guide you through the process.For complete details, visit our full return policy here.

Question 49

What is your warranty policy?

Accepted Answer

We provide a 2-year warranty from the date of delivery. If your product has a manufacturing defect during this period, we'll provide a free replacement.See detailed policy here.

Question 50

What's the return address and how does the return process work?

Accepted Answer

We are sorry that our product didn't meet your expectations.Please contact our support team through the live chat or email us at rheidon@lifud.com to get assistance with the return process. Once your case is evaluated, we'll provide the return address and guide you through each step to ensure a smooth return experience.

Question 51

Where should I send my product if I need to return it?

Accepted Answer

The return address depends on the product. You can contact us via live chat or email us at rheidon@lifud.com for further assistance. To help you quickly, please let us know which product you’re returning and the reason for the return.

Question 52

Is RFID card replacement covered under warranty?

Accepted Answer

Please contact us first. Our team will guide you through checking the RFID card’s linking condition to determine whether it’s just unlinked or faulty.If the card is confirmed to be faulty and within the 2-year warranty period, we’ll send you a replacement.

Question 53

Where to download Product Manual?

Accepted Answer

You can download all product manuals by visiting: https://rheidon.com/pages/download

Frequently Asked Questions