Question 1

Which vehicles are compatible with the Rheidon Chargers?

Accepted Answer

Rheidon Chargers are compatible with most electric vehicles (EVs) and plug-in hybrid electric vehicles (PHEVs) that have a Type 2 charging port. Compatibility is based on the charging port type, not the vehicle brand or model.

Compatible brands include: Tesla, Volkswagen, Audi, BMW, Mercedes-Benz, Ford, Volvo, Hyundai, Kia, BYD, Cupra, Peugeot, Citroën, Renault, Nissan, Smart, Opel, Fiat, MG, Dacia, and many others.

Question 2

Is the WB500-7K2 wallbox compatible with the Volvo EX30?

Accepted Answer

Yes. The WB500-7K2 wallbox is fully compatible with the Volvo EX30 and supports the European Type 2 charging standard.

Question 3

Which portable charger should I choose for home use with a three-phase installation?

Accepted Answer

If you mainly charge at home and have a three-phase electrical installation, we recommend:PC100 – 11 kW (three-phase, CEE 16 A)Allows the fastest possible AC charging for compatible vehiclesFully utilizes a three-phase installationDesigned for stable and regular home use⚠️ This model requires a CEE 16 A three-phase industrial socket, which should be installed by a qualified electrician.

Question 4

Cable length of WB500-11K wallbox?

Accepted Answer

The WB500-11K wallbox comes with:
• 1.5m input cable (from power source to wallbox)
• 6m output cable (from wallbox to vehicle connector)

Question 5

Do Rheidon Chargers remember current settings after power loss?

Accepted Answer

Yes and no. The charger remembers the current level setting after a power loss, but delayed charging settings will need to be reset manually.

Question 6

What is the Maximum cable length available for PC200-3k6

Accepted Answer

The PC200-3K6 currently has a total cable length of 7.5m, consisting of:
• 1.2m input cable
• 6m output cable
• Control unit

We are planning to offer 10m and 15m versions in the future.

Question 7

Does PC200-3k6 have load balancing?

Accepted Answer

No, the PC200-3K6 does not currently support load balancing. However, it safely delivers up to 16A / 3.6 kW in most homes with a proper electrical setup.

We are working on integrating our AC500 smart load balancer into more products, including the PC series, to enable advanced load management in future releases.

Question 8

How does temperature measurement work on the plug?

Accepted Answer

The charger uses an NTC (Negative Temperature Coefficient) sensor integrated directly into the Schuko plug. This sensor continuously monitors the plug temperature during charging. If the temperature reaches a critical level, the charger automatically stops charging to prevent damage or safety hazards.

Question 9

Is cable made from TPU (winter suitable)?

Accepted Answer

Yes, the cable is made from TPU (Thermoplastic Polyurethane), which remains flexible even in cold weather. It has been tested to withstand temperatures as low as -30°C and below, making it ideal for winter use.

Question 10

Does it have lightning protection?

Accepted Answer

Yes, all Rheidon Chargers have integrated lightning and overvoltage protection to safeguard both the charger and your vehicle.

Question 11

Wire size needed for Schuko connection up to 16A?

Accepted Answer

The recommended wire sizes for Schuko connections up to 16A are:
• 2.5mm² for exposed cable installations
• 4-6mm² for cables run in conduit
• 10mm² for cables installed in insulated walls

Question 12

Diameter of CEE 32A plug on PC280-7k2?

Accepted Answer

The CEE 32A single-phase plug on the PC280-7K2 has a diameter of 63mm.

Question 13

Can 11kW charger be used single-phase with adapter?

Accepted Answer

While it is technically possible to use an 11kW charger on a single-phase connection with an adapter, we STRONGLY DO NOT RECOMMEND this practice. Using an adapter prevents reliable temperature detection at the connection point and limits fault current monitoring, creating serious safety risks.

Question 14

If using CEE socket with only one phase, which phase to use?

Accepted Answer

We recommend using the L1 phase. As long as the wiring is correct and properly configured, an 11kW device can operate safely in single-phase mode.

Question 15

At what temperature does charging block?

Accepted Answer

Thank you for your question about the charging temperature threshold. This involves specific technical parameters.

Please contact us through the live chat or email us at rheidon@lifud.com to get more infomration.

Question 16

Is the foldable CT clamp included in the AC500 accessory?

Accepted Answer

Yes. The foldable CT clamp is included with the AC500 accessory.The CT clamp is used for current monitoring and is installed inside the electrical distribution board.

Question 17

What is the charging cable length of the WB500-7K2 wallbox?

Accepted Answer

The WB500-7K2 wallbox is equipped with a 5-meter Type 2 charging cable.

Question 18

Does the PC200-3K6 charging station include an electricity meter?

Accepted Answer

No. The PC200-3K6 does not include a MID-certified electricity meter.While the display shows the amount of energy charged, these values are for reference only and are not legally certified for billing or reimbursement purposes.

Question 19

Do you have a model with a CEE plug instead of a Schuko plug?

Accepted Answer

Yes, several models with CEE plugs are already available in our product range.Currently available:Models with CEE 32 A single-phase plugModels with CEE 16 A three-phase plugAt the moment, a CEE 16 A single-phase model is not yet available, as it is still under development.We will be happy to assist you in selecting the most suitable solution for your electrical installation and vehicle. You can also contact us to be added to the waitlist to get notifed once the CEE 16 A single-phase model becomes available.

Question 20

Can you provide a table showing the power consumption based on the selected current level?

Accepted Answer

Below is an indicative power consumption table for our single-phase chargers, calculated at a standard voltage of 230 V:This table can help you set the charging current appropriately to avoid exceeding the available power of your household electrical supply.

Question 21

Can all devices be connected with the app?

Accepted Answer

No, only our WiFi-equipped models can connect to the Rheidon+ App. Our portable chargers do not have WiFi capability.

Question 22

Can PC200-3k6 be controlled via app?

Accepted Answer

No, the PC200-3K6 does not currently support app control. You can manually adjust the current directly on the device. We are working on app connectivity for future product upgrades.

Question 23

Can I program start AND end time for charging?

Accepted Answer

Currently, all models in our PC series support delayed charging (you can set a wait time before charging begins), but you cannot program a specific end time for the charging session.

Question 24

Does WB500 time sync automatically?

Accepted Answer

Yes, once the WB500 is bound to your account, it automatically recognizes your time zone and syncs the time. You can also set the time manually via the app or directly on the charger panel.

Question 25

Does WB500 support NTP protocol for automatic time update?

Accepted Answer

Yes, once the charger is bound to your account, it automatically recognizes your time zone and synchronizes. You can also set the time manually through the app or on the charger panel.

Question 26

Do you have mobile charger controllable via app or change amperage?

Accepted Answer

No, we do not currently offer a mobile charger with app control. However, you can manually adjust the current intensity directly on the device.We are working on app connectivity for future product upgrades.

Question 27

How do I update the firmware?

Accepted Answer

Please go to Device Settings, tap on Firmware Upgrade, and follow the on-screen instructions. We kindly recommend keeping your device powered on during the update to ensure everything goes smoothly.

Question 28

Can the AC800 PowerShare be used at home during a power outage?

Accepted Answer

When the vehicle model is compatible, the AC800 PowerShare can indeed be used at home in the event of a power outage.In combination with our PC280-7K2 charger, it then functions as a true mobile power station, capable of powering your electrical devices as needed.Our products are designed in accordance with strict European standards (IEC), ensuring seamless compatibility with the majority of electric vehicles on the market.However, as there is not yet a unified European regulation for the discharge function, we are currently following the Chinese GBT standard, which has already been adopted by many manufacturers.So far, we have successfully tested this function on MG, BYD, ZEEKR, and Changan models.If you would like to check compatibility with your vehicle or obtain more details on installation, please feel free to contact us—our team will be happy to assist you.

Question 29

Wallbox WiFi network not appearing - how to resolve?

Accepted Answer

Please try the following Wi-Fi reset procedure:

1. Hold the RFID card near the reader area until you hear three beeps.

2. Move the card away, then bring it close again until you hear one more beep.

3. The Wi-Fi icon should disappear — this means the Wi-Fi has been reset.

4. Now, try reconnecting to Wi-Fi.

If the issue persists after the reset, please send a short video of the problem to our support team for further assistance. You can find us through the live chat or email us email us at rheidon@lifud.com

Question 30

RFID card authorization issue - one card not working

Accepted Answer

Please check the Authorization Management section in the app to see if both RFID cards are listed. If only one card appears, the other card has been unlinked from your account. If both cards appear but one isn't working, the card may be faulty, and we will send you a replacement if within the 2-year warranty period. Please contact us via live chat or email us at rheidon@lifud.com for the replacement request.

Question 31

Can RFID be fully disabled for home use?

Accepted Answer

Yes, you can fully disable RFID authentication for home use by switching to 'Plug now' mode in the app. This allows charging to start immediately without requiring an RFID card.

Question 32

Do I need electrician for installation?

Accepted Answer

For WB500 wallbox models, we recommend professional installation by a qualified electrician. For our portable PC series chargers, installation is plug-and-play and does not require an electrician.

Question 33

Can Rheidon chargers communicate with a smart home system?

Accepted Answer

Smart home integration depends on what type of system is being used.Currently, support varies depending on whether the smart home system is focused on voice assistants (such as Alexa) or home energy management solutions.For specific integration requirements and compatibility, please contact our support team so we can provide accurate information based on your setup.

Question 34

What electrical installation is required for Rheidon portable chargers?

Accepted Answer

PC200 – 3.6 kW:Reinforced Schuko socket recommended (e.g. Green’Up)PC280 – 7.2 kW:Schuko IP44 and CEE 32 A one-phase industrial socket requiredPC100 – 7.2 kW:CEE 32 A one-phase industrial socket requiredPC100 – 11 kW:CEE 16 A three-phase industrial socket requiredIn all cases, the electrical installation should be checked and approved by a qualified electrician to ensure safety and optimal performance.

Question 35

There is no European standard socket in the garage. Do I need to replace the cable and the socket?

Accepted Answer

This depends on the type of socket currently installed.If your garage is equipped with a local standard socket, compatibility will depend on the charger model and the electrical configuration. In some cases, replacing the socket or using a dedicated electrical connection may be required to ensure safe and compliant operation.For safety reasons, we always recommend having the electrical installation assessed by a qualified electrician before installing the charger.

Question 36

If a qualified electrician directly wires the WB500-7K2 instead of using a CEE plug, will this affect the product warranty?

Accepted Answer

No. Direct wiring by a qualified electrician does not affect the product warranty.The WB500-7K2 is designed for flexible installation. The CEE blue plug can be removed, and the wallbox can be installed either with the plug or via a direct wired connection. As long as the installation is carried out by a qualified electrician, the warranty remains valid.

Question 37

If two WB500 systems with AC500 are installed on the same electrical line, does load shedding work correctly? Is it possible to prioritize one charger?

Accepted Answer

Yes, load shedding can work correctly when two charging stations are installed on the same electrical line, provided the system is configured appropriately.Each WB500 can only be paired with one AC500 controller (1:1 pairing). A single AC500 cannot manage two charging stations simultaneously.In a setup with two charging stations on the same line, load management can be implemented by pairing the AC500 with one WB500 only. The second charging station operates without load management and is treated by the system as a standard electrical load.When total household consumption approaches the maximum available capacity, the AC500 will dynamically reduce the charging power of the WB500 it is paired with, while the other charging station continues operating at its set power.There is no manual priority setting between charging stations. In practice, the charging station connected to the AC500 acts as the adjustable load, while the unpaired station effectively has priority in terms of charging power.

Question 38

Does charger work with off-peak hours controlled socket?

Accepted Answer

Yes, the charger is compatible with time-controlled sockets. As long as the charger is connected to your EV and the socket has power, charging will start automatically when the socket becomes powered during off-peak hours.

Question 39

How to stop charging before completion?

Accepted Answer

To stop charging before completion, simply stop the charging session from your vehicle's dashboard. Once stopped, the connector will safely release, and you can unplug it from your car.

Question 40

How long does it take to charge to 100%?

Accepted Answer

Charging time to 100% depends on several factors including your vehicle's battery capacity, brand, model, and manufacturing year. To provide you with an accurate estimate, our team would be happy to assist you directly with personalized calculations based on your specific vehicle.Please contact us through the live chat or email us at rheidon@lifud.com to get further assistance.

Question 41

Does PC280-7k2 come with both Schuko and CEE blue cables?

Accepted Answer

The PC280-7K2 allows you to switch between two power levels:
• 3.6kW using the Schuko plug
• 7.2kW using the CEE 32A single-phase blue plug

Question 42

Can I occasionally use PC100-7k2 with Schuko adapter?

Accepted Answer

For safety reasons, we strongly advise against using adapters with the PC100-7K2. The NTC sensor may not reliably detect overheating at the adapter connection point, which could create a fire hazard. Even for occasional use, we do not recommend this practice.

Question 43

Can I use V2L cable to charge EcoFlow 2500W from EV at charging station?

Accepted Answer

Our products are designed to meet strict EU IEC standards, ensuring seamless compatibility with most EVs on the market.Some EVs that support V2L (Vehicle-to-Load) discharging functionality can use our PC280 charger together with the AC800 extension socket accessory to charge an EcoFlow power station or other compatible AC devices.As there is currently no unified discharging regulation in the EU, we follow the GBT discharging standard, which is widely adopted by many EV manufacturers. In practice, we’ve observed that certain European EV brands apply their own discharge protocols, which may occasionally result in compatibility differences.So far, we have successfully tested the discharging functionality with vehicle models from MG, BYD, ZEEKR, and Changan.We truly value your feedback and local testing experience.If you encounter any incompatibility issues or related concerns, please share your vehicle's make, model, and situation details with us.Our team will provide full technical support and work with you to ensure optimal performance.For further assistance, please contact us via live chat or email us at rheidon@lifud.com.

Question 44

Does my ev support V2L with your Powershare Set?

Accepted Answer

Currently, only a limited number of EV models support the V2L function. You can check whether your vehicle offers this feature by visiting the following database:
🔗 https://ev-database.org/

To ensure your EV is fully compatible with our PowerShare system, please contact us via live chat or email us at rheidon@lifud.com
 — our team will be happy to assist you with the compatibility check.

Question 45

Is it possible to occasionally use an 11 kW three-phase charger on a single-phase power supply to avoid buying another charging cable?

Accepted Answer

Yes, technically it is possible to use an 11 kW three-phase charger on a single-phase power supply.The charger automatically detects the power supply type and adjusts its operation and display accordingly. In single-phase mode, the charging power is limited to a maximum of 3.6 kW.⚠️ Safety noticeWhile this configuration is supported, we strongly discourage the use of adapters to convert a three-phase plug to a single-phase socket.Our overheating protection relies on NTC temperature sensors integrated directly at the plug contact points. Using an adapter introduces an intermediate connection, which can reduce temperature detection accuracy. In the event of socket overheating, this may prevent the safety system from responding with sufficient precision, increasing electrical risk.For optimal safety, we always recommend a direct connection without third-party adapters.

Question 46

Can the WB500-7K2 operate properly on a single-phase 6 kW (230 V) electrical system?

Accepted Answer

Yes. A single-phase 6 kW / 230 V electrical system is compatible with the WB500-7K2.Although the wallbox supports a maximum charging power of 7.2 kW, the charging current can be adjusted via the app or automatically limited when used with a smart load management accessory, helping to prevent overloads in the household electrical system.

Question 47

Is the AC500 wireless smart controller suitable for underground garages, and are there alternative solutions?

Accepted Answer

The AC500 communicates exclusively via a wireless radio protocol and does not require a wired or network-based connection. This design choice ensures stable communication that is independent of the home network.In most installations, the wireless connection works reliably even across multiple floors and through structural walls, including underground garages. However, wireless performance can vary depending on distance, building structure, and surrounding obstacles. If you are unsure about the installation, please feel free to contact us at any time.

Question 48

If I have a single-phase 220 V supply derived from a three-phase system, can I use your charger?

Accepted Answer

Yes. Our chargers can be used on a single-phase 220 V supply derived from a three-phase electrical system without any issues, providing the socket is compatible and properly installed. The charger only draws the current that is set, so it does not overload the electrical system on its own.

Question 49

How is it possible for a Schuko socket to handle 16 A under continuous use?

Accepted Answer

In general, a standard domestic Schuko socket is not designed to sustain 16 A continuously for many hours.For safety reasons, we recommend the following:When using a standard household Schuko socket, adjust the charger current setting and limit it to 10 A or below to ensure safe long-term operation.If continuous charging at 16 A is required, a reinforced Schuko socket dedicated to EV charging should be installed.Electrical standards and installation conditions vary by country, so we strongly recommend consulting a qualified electrician to verify the wiring, cable cross-section, and protective devices.This approach helps prevent overheating and premature wear of the socket, ensuring safe and reliable charging.

Question 50

Which portable charger is suitable for travel or occasional charging on household sockets?

Accepted Answer

For users who want to carry the charger during trips or need maximum socket compatibility, we recommend:PC200 – 3.6 kW (Schuko socket)Compatible with standard household socketsEasy to transport and highly flexibleSlower charging speed, but suitable for many locations⚠️ For safe and long-term use, a reinforced socket (e.g. Green’Up) is recommended.

Question 51

Where to find TüV certificates?

Accepted Answer

You can find our TüV certificates at: https://www.certipedia.com/companies/663220/product_certificates?locale=de

Question 52

Can portable charging devices be used in car parks subject to CPI requirements?

Accepted Answer

This depends on the type of car park and local fire safety regulations.Portable charging devices can generally be used in private homes or individual garages that are not subject to CPI (Fire Prevention Certificate) requirements.In car parks subject to CPI regulations—such as large residential or public garages—local fire safety authorities may require charging points to be permanently installed and integrated into the building’s safety systems. In such cases, the use of portable charging devices may not be considered compliant.For installations subject to CPI requirements, a permanently installed wallbox carried out by a qualified electrician is typically the preferred solution to ensure compliance with fire safety regulations.In fact, our WB500 series products perfectly meet this requirement. You can refer to the user manual for details.(https://rheidon.com/pages/download)

Question 53

Difference between 7.2kW PC280 and 7.2kW PC100 models?

Accepted Answer

The main differences lie in the exterior design, while both models provide similar charging functionality. The PC280-7K2 allows switching between a Schuko plug and a CEE 32A single-phase industrial socket. Additionally, when paired with the AC800 accessory, the PC280-7K2 supports discharge functionality (V2L).

Question 54

How to get 5% discount?

Accepted Answer

You can receive a 5% discount on your first purchase by registering your email address on the rheidon.com website.

Question 55

Why is my 5% discount not showing at checkout?

Accepted Answer

The 5% discount cannot be combined with other promotional codes. Since you've already applied a different discount code to your order, the 5% first-time buyer discount is not available for this purchase. Thank you for your understanding.

Question 56

How to get invoice for order?

Accepted Answer

Your invoice will be sent automatically to your email address after your purchase is completed. If you don't see it in your inbox, please check your spam or junk folder.

If you still cannot find it, contact us and we'll resend the invoice to you immediately.

Question 57

Passed order but still in cart - was I charged twice via PayPal?

Accepted Answer

If your order was successful, you will receive a confirmation email containing a 4-digit order number. Please check both your inbox and spam folder for this email.

If you did not receive a confirmation email, your order was not completed, and you were not charged. You can send us your name and the email address used during checkout, and we'll help verify your payment status.

Question 58

When will V2H compatible wallbox be available?

Accepted Answer

We are planning to launch a V2H (Vehicle-to-Home) compatible wallbox in 2026. A prototype was displayed at Intersolar Munich in 2025. We are currently making adjustments to comply with new regulations coming into effect in 2027. The exact launch timing (H1 or H2 2026) has not yet been finalized.

Question 59

Do cables have energy meter for cost refactoring/billing?

Accepted Answer

This functionality is not currently available, but we are actively developing energy metering capabilities for cost tracking and billing in future product versions.

Question 60

Are there plans for different cable lengths for the PC Series, such as 10m or 15m?

Accepted Answer

Thank you for your interest! Currently, the 7.5 m version of the PC Series is available. Other cable lengths are planned and may be offered in the future.

Question 61

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 62

I never got my order, what to do?

Accepted Answer

Please check your tracking status using your tracking number : https://www.17track.net/enIf there are any unusual updates or no tracking information, contact us immediately with your order number and we'll resolve this quickly - whether that's reshipping or issuing a refund.

Question 63

Where do you ship from?

Accepted Answer

From our warehouse in Germany: August-Borsig-Stra?e 9, 50126 Bergheim, Germany.

Question 64

Which delivery company will bring my order?

Accepted Answer

Standard carriers - DHL, DPD - tracking provided after shipment

Frequently Asked Questions

Compare Your Items (3 Items)